Soluções
Operador logístico em forte crescimentoHub de operações em tempo real
Pipelines de streaming e KPIs operacionais para dispatch e cliente verem atrasos e exceções em minutos, não no batch nocturno.
Dispatch and customer teams were flying blind until the nightly batch landed. We connected shipment and exception events to streaming pipelines and operational dashboards so teams could act while freight was still moving.
Como abordámos
Stream topology
Kafka topics partitioned for scale, with stream processing for joins, windows, and late-arriving events.
SLA-driven monitoring
Freshness and lag alerts tied to SLOs; DLQ handling and replay paths documented for on-call.
Operational BI
Role-specific views for hubs and linehaul with drill-down to problematic legs without leaving the ops tool.
O que entregámos
- Ingestão Kafka e processamento em fluxo para eventos de envio
- BI operacional com alertas ligados a SLA de frescura
- Dashboards de observabilidade para atraso, backlog e DLQ
- Runbooks de incidente para replay e falha parcial
Resultados
Minutes-to-insight instead of next-day batch for critical lanes
Shared vocabulary between dispatch, CS, and engineering
Foundation for ETA and exception models on the same event fabric
Stack representativo